Politique de remboursement

Last Updated: October 23, 2026

At Impact reach LLC, we want you to be satisfied with your purchase of our desk tools and accessories. If you are not completely satisfied with your order, you may request a return within 14 days of delivery, subject to the conditions outlined in this policy and applicable consumer protection laws.

Refund Process

Once we receive your returned item, we will inspect it to determine whether it meets our return eligibility requirements.

If your return is approved, we will issue a refund of 47% of the original purchase price, with the remaining amount covering applicable original shipping costs and other fulfillment-related expenses.

Refunds will be issued to your original payment method whenever possible. The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

Any refund terms stated in this policy are subject to applicable consumer protection laws and do not limit any mandatory refund rights you may have.

Eligibility for Returns

To be eligible for a return, the following conditions generally apply:

  • The item must be unused and in the same condition in which you received it.

  • The item must be returned in its original packaging, where applicable.

  • You must provide proof of purchase or your order number.

  • You must contact us within 14 days of receiving your order to initiate the return.

Items that do not meet these conditions may not qualify for a voluntary return, subject to your statutory rights.

How to Initiate a Return

To start the return process, please contact our customer support team at:

Email: mostafastore423@gmail.com

Please include your order number, the item you wish to return, and the reason for your request. Our team will provide instructions on the next steps and the appropriate return procedure.

Please do not send items back before contacting us for return instructions.

Return Shipping

Customers are responsible for return shipping costs unless otherwise required by applicable law or agreed upon by Impact reach LLC.

We recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed. Impact reach LLC cannot guarantee receipt of items that are shipped without tracking.

Refund Timeline

After we receive and inspect your returned item, we will notify you whether your refund request has been approved or rejected.

If approved, the refund will be submitted to your original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.

If your refund has not appeared after the applicable processing period, please contact your payment provider first. You may also contact us for further assistance.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at mostafastore423@gmail.com with your order number and a description of the issue.

We will review your request and work with you to determine an appropriate resolution in accordance with applicable consumer protection laws. Your legal rights regarding faulty or incorrectly supplied goods remain unaffected by this policy.

Contact Us

If you have any questions or need assistance regarding our Refunds and Returns Policy, please contact us:

Website: Impact reach LLC
Email: mostafastore423@gmail.com

Thank you for shopping at Impact reach LLC. We appreciate your trust in our store and are committed to providing helpful customer support throughout your shopping experience.